Contact

Get In Touch

Questions about your order, the tools or a return? We answer every message ourselves and reply within 24 hours.

The fastest way to reach us is by email. Write to contact@snake-hook.com, add your order number if you have one, and tell us what you need. Order questions, tracking, returns and sizing all land in the same inbox.

Before you write

Two questions come up often enough that the answer is already published. If you are wondering when your parcel arrives, orders are processed in 1 to 2 business days and delivered in 8 to 10 business days in total, and the full detail is on our shipping policy. If you want to send something back, every order is covered by a 30-day money-back guarantee described on the refund policy page.

If your question is whether the hook is right for your animals, the sizing ladder on the hook page gives the ceiling in a table, and the reviews page lists what buyers rated. Either way, write to us if it is still unclear. We would rather talk you out of the wrong tool than ship it.

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